Frequently Asked Questions

You'll receive a professionally designed seasonal bouquet, cut just days before you receive it along with In Pursuit of Flowers, our monthly newsletter, which details each featured flower's history, where it originated and how it was grown.  You'll also get flower arranging tips and suggestions on how to maximize the vase life of your bouquet.

The best way to see exactly what you get each month is to review our current

Personal and Gift memberships are available from 2 to 12 shipments or on an ongoing, month-to-month basis which will continue until you contact us to cancel your membership, which can be done easily at any time as described below. Flexible ordering allows you to send or receive shipments monthly, every other month, or quarterly. Our Design Your Own Club™ program allows you to ship on specific months by creating a custom shipping schedule and sending shipments on birthday months, anniversaries, or other gift occasions throughout the year.

OPEN-ENDED, ongoing memberships MAY BE CANCELLED at any time, however, certain promotional offers may require a minimum term prior to cancellation. To cancel, you may contact us by email at [email protected], fill out our order cancellation form, call us at 800.625.8238, or chat with us online M-F, 7am-5pm Pacific.

Yes, you can! Our Design Your Own Club™ program allows you to combine our flower of the month club with any of our subscription boxes:

• The International Wine of the Month Club – receive two bottles of red wine, white wine, or one of each through four monthly wine club options.
• The Microbrewed Beer of the Month Club™ – choose between five craft beer clubs offering US craft beer, IPAs, international beer, and hard-to-find rare beers.
• The Gourmet Cheese of the Month Club – choose between two cheese club options including our new Rare Cheese Club, and enjoy three ½-pounds of artisanal and small-batch cheese from award-winning cheesemakers.
• The Premium Cigar of the Month Club™ – choose between two cigar club options, including our Rare Cigar Club, and receive super-premium, hand-rolled cigars each month.
• The Gourmet Chocolate of the Month Club™ – every box of small-batch, gourmet chocolates comes straight from the world’s top chocolatiers.

Our 100% Satisfaction Guarantee ensures that every bouquet that you purchase from The Fresh Cut Flower of the Month Club™ meets your high standards or we will replace it or refund your purchase.

With over 60 years of collective experience in all aspects of the floral industry, our designers know which flowers travel best, where to find the best quality blooms and when to buy them. We purchase only top quality blooms graded by size, luminosity, color vibrancy, stem strength, and bloom count per stem.  Unlike most flower clubs that ship 12-15 stems of the same flower, we put together the entire arrangement for you as though you'd bought it in a floral shop, only fresher. Overnight delivery ensures your flowers arrive just days after they're harvested. We stand by every featured bouquet and our 100% Satisfaction Guarantee and dedication to responsive, knowledgeable, relationship-driven customer service that's earned us an A+ rating with the Better Business Bureau. Learn More about our flower selection process.

Registering an account allows you to save an address book, update shipping addresses for current orders, update your payment info, view past orders, and manage any scheduled email gift announcements.

After you login to your account, you can visit your account dashboard by clicking the My Account link near the bottom of any page the site.

To reset your password, visit the forgot your password page and enter the email address associated with your account.

Please note that charges will appear on your statement from "MonthlyClubs.com".

If you choose to pay per shipment for your membership, subsequent charges will be on the 8th of each month for which a shipment is scheduled.

Fixed-duration orders between 2-12 shipments WILL NOT auto-renew upon completion. If purchasing an open-ended ongoing membership, you agree that your subscription will continue and your credit card will be charged with each shipment until cancellation, which you may do any time by calling 800-625-8238 or contacting us at [email protected].

We ship within the continental 48 United States. We cannot ship to Hawaii or Alaska.

We ship flowers on the 3rd Tuesday of every month via express overnight service. Please note that the first shipment of a membership may be shipped on the 4th Tuesday of the month.

All shipments are sent via Federal Express Overnight service. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or a neighbor who is often home.

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to change your delivery address. Or, if you create an account on our website, you'll be able to go to the My Orders section to update the delivery address yourself for any current orders.